Privacy Policy

1. About this policy

Hammer and Byte ABN [insert ABN] (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This policy describes how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, business address)
• Business name and ABN
• Information you provide through our contact form or by email
• Website usage data collected through cookies and analytics tools (e.g. pages visited, browser type, IP address)
• Payment and billing information when you engage our services

3. How we collect information

We collect personal information directly from you when you:

• Submit an enquiry through our website contact form
• Email or phone us
• Engage us to build a website or provide services
• Visit our website (via cookies and analytics)

4. How we use your information

We use personal information to:

• Respond to your enquiries and communicate with you
• Provide our web design and development services
• Issue invoices and process payments
• Improve our website and services
• Comply with legal obligations

5. Disclosure of information

We do not sell or rent your personal information. We may share your information with:

• Hosting and domain providers to set up and maintain your website
• Payment processors to handle billing
• Analytics services (e.g. Google Analytics) to understand website usage
• Professional advisers (accountants, lawyers) as required
• Government authorities where required by law

Some of these third parties may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is treated in accordance with the APPs.

6. Cookies and analytics

Our website uses cookies and similar technologies to collect usage data. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include password-protected systems, encrypted communications, and secure hosting infrastructure.

8. Access and correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below.

9. Complaints

If you believe we have breached the APPs, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on our website with the revised date.

11. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: